Job Opportunities

Customer Flight Specialist/Ancillary Specialist

Contact Centre

The Role

Working within the contact centre providing customers with detailed and bespoke flight & ancillary product solutions, the role holder will predominantly be selling flight upgrades whilst providing guidance, information and support on all ancillary products and services related to the customers booking.  With a strong emphasis on sales, this role entail handling enquiries from potential or existing bookers to maximise sales opportunities and enhance customer satisfaction.

Successful candidate:

• Demonstrable sales and customer service experience, ideally within the travel industry
• High level of accuracy and attention to detail
• Commercially astute
• Strong understanding of Microsoft Office
• Enthusiasm and confidence
• A flexible approach to working days, evenings and weekends
• Sales and customer service skills
• Target driven.
• Good keyboard skills
• Experienced PC user – windows based
• High level of interest in travel and country specific geography desirable
• Previous Flight sales and GDS Experience (Amadeus preferred)
• Honesty, Integrity & a commitment to the customer

This is a permanent full time position working annualised hours (average of 37.5 hours per week) to include flexible working patterns to support the opening hours of the contact centre (9am to 8pm Monday to Friday, 9am to 4pm Saturdays and 10am to 3pm Sundays), typically advisers will work 5 days out of every 7 with rest days and rotating start and finish times. Extended working hours may be required at times to meet with the needs of the business.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk

Commercial Aviation Operations Team Leader

Operations

The Role

The successful person in this role will lead a team of people responsible for managing all airline seat allocations. 

Responsibilities will also include overseeing the control of all allocation throughout the seat & tour life cycles; ensuring all seat commitments are managed within tight deadlines; providing leadership, planning and measurement for the team as well as maintaining effective communication with other departments throughout the business.

Successful candidate:

• Educated to degree standard or equivalent professional experience in aviation of over 3 years
• Ability to understand & interpret complex aviation contracts to our best advantage
• Previous people management & leadership experience
• Minimum 3 years experience in understanding aviation processes coupled with 2-3 years previous GDS experience ( pref Amadeus)
• Effective communicator & relationship builder
• Good negotiation skills
• Strong qualitative & quantitative skills for the analysis of complicated programmes, ensuring sufficient capacity is always available for sale at the right cost
• Forward thinking to actively seek process improvement
• Ability to maintain focus and work within very tight time constraints
• Good organisation and planning skills
• A resourceful & adaptable approach to problem solving
• Honesty, integrity and commitment to the customer

This is a permanent full time contract working during the core opening hours of the business Monday to Friday 9am to 5:30pm.  Extended working hours will be required at times to meet the needs of the business.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk

Aviation Operations Executive

Operations

The Role

Working within a team managing the aviation inventory for the Page & Moy Travel Group, responsibilities include working to strict deadlines, managing seat allocation through the tour life cycle within a geographically based portfolio of tours.  In addition you will need to develop effective relationships with other departments.

Successful candidate:

• Good standard of secondary education (GCSE’s)
• Knowledge of airline routes, operating guidelines and airline specific contract interpretation
• Minimum 2 years experience in understanding aviation processes coupled with 1-2 years GDS experience ( pref Amadeus)
• Effective communicator & relationship builder
• Good negotiation skills
• Strong quantitative skills for analysis of complicated programmes to ensure sufficient available capacity is always available in the contact centre
• Forward thinking to actively seek process improvements
• Ability to maintain focus and work within very tight time constraints
• Accuracy and thoroughness
• PC literate
• Honesty, integrity and commitment to the customer

This is a permanent full time contract working during the core opening hours of the business Monday to Friday 9am to 5:30pm.  Extended working hours will be required at times to meet the needs of the business.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk

Outbound Sales Adviser

Marketing Department

The Role

We are looking for self employed, self driven individuals from a sales orientated background. You will be responsible for providing information and support to customers by telephone, resulting in holiday bookings. To maximise customer satisfaction and increase sales opportunities through outbound calling activities, including the follow up on all sales quotations, brochure requests and other relevant outbound calling activity to meet the needs of the business requirements.

Successful candidate:

• Will be educated to GCSE level or equivalent including Maths & English.
• Will have a minimum 6 months experience in sales, ideally within an outbound calling team environment.
• Will have proven experience in a target driven environment.
• Will need good keyboard skills.
• Will be an experienced PC user – windows based.
• Should have experience of Word / Excel (not essential)
• High level of interest in travel and country specific geography desirable.
• Will need to be a fast learner

This is a temporary contract potentially for 3 months with flexible working hours. The salary is on a commission only basis with the potential of earning £56,000+ p.a. You will need to be self employed and responsible for paying your own tax and National Insurance contributions.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk

Head of Customer Acquisition & Retention

Marketing Department

The Role

Reporting directly to the Sales & Marketing Director, you will create, develop and implement marketing communication strategies and activity plans that deliver volume and revenue growth for the Group’s brands, leading and driving a sales focus throughout the whole organisation.

You will be responsible for creating, planning and implementing marketing campaigns within a budgeted deployment in excess of several million pounds. Leading a team of 3 direct reports, you will plan detailed annual Marketing plans in line with agreed business and Marketing strategy. It will be your responsibility to ensure increased effectiveness and efficient use of allocated budget by channel and campaign to achieve target CPP and R.O.I.

Successful candidate:

• Must have a Marketing/Business degree preferred and/or 2-3 years’ previous Direct Marketing and Digital experience, 8 years+ overall marketing experience is essential (or equivalent level of knowledge)
• Will need to be a leading expert in online marketing including PPC, SEO, email campaigns, affiliates, banner advertising and social media
• Will have excellent Direct Marketing skills with extensive track record of success across both Retention and Acquisition
• Will have a deep understanding and familiarity with website improvement/development and ongoing management including keyword analysis, SEO, usability and sales conversion
• Will be familiar with inbound and outbound sales techniques
• Will have a proven ability to achieve challenging sales targets through innovative and timely action, allied with mobilisation of team and organisation in support of campaigns
• Will have a good understanding of other marketing disciplines; brand development, marketing and database analysis and market research
• Will be a clear thinker, with presence and ability to participate and lead vigorous debate on sales strategy and tactical planning
• Will have flexibility and resilience to work in a very pressurised environment
• Will be highly motivated, results driven, ambitious with strong communication skills

This is a permanent full time contract working during the core opening hours of the business Monday to Friday 9am to 5:30pm. Extended working hours will be required at times to meet the needs of the business.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk

Head of Purchasing

Product & Purchasing Department

The Role

The successful person in this role will be responsible for maximising gross profit margins of major brands and some specialist products by competitively purchasing all ground supplies across the 3 major brands within the Kaleidoscope Group.

Responsibilities will also include developing the departmental strategy; leading and developing the purchasing team to achieve best contract terms and purchase price targets, whilst maintaining positive relationships with suppliers; ensuring that product specifications are fully met, as well as critically analysing and interpreting contractual data in order to ensure that Kaleidoscope benefits fully from every commercial contract.

Successful candidate:

• In depth proven experience in purchasing, including long-haul at management level
• A minimum of 5 years Senior Management experience in purchasing within a similar travel operator
• Proven leadership and People Management experience and training
• Experience of contracting hotel and ground agent contracts of £2m+
• Very strong commercial acumen in order to challenge aspects of commercial deals and make major decisions about changes of supplier
• Fluency in at least one relevant foreign languages (ideally)
• Educated to degree level or equivalent business experience
• An accredited purchasing qualification (preferred)
• Structured purchasing training within a blue chip tour operator (strongly preferred)

This is a permanent full time contract working during the core opening hours of the business Monday to Friday 9am to 5:30pm. Extended working hours and overseas travel will be required at times to meet the needs of the Product Department.

If you meet the criteria, please send your CV to human-resources@travelsphere.co.uk